What are Sip&Co tumblers made of? Each tumbler has a durable, food-safe plastic or glass body with a clear, translucent finish that shows off your drink.
What sizes do the cups come in? Each cup holds 20 oz / 591 ml — perfect for iced coffee, cold brew, or cold teas.
Are they dishwasher safe? Yes — Sip&Co tumblers are dishwasher safe.
Do the straw toppers come off? Yes — toppers and lids are designed to be removable for easy cleaning.
How long does shipping take? Orders are typically processed within 2–5 business days before they ship (this can take up to 10 days around major holidays). Once shipped, estimated delivery times are:
| Location | Estimated Shipping Time |
|---|---|
| United States | 6–12 business days |
| Canada, Europe | 10–14 business days |
| Australia, New Zealand | 10–21 business days |
| Mexico, Central & South America | 15–30 business days |
These are estimates and don't include processing time. You'll get a tracking number by email once your order ships.
Do you ship internationally? Yes! We ship worldwide with flat-rate shipping via major carriers like FedEx, DHL, UPS, SF Express, and EMS. Please note that international orders may be subject to customs duties, taxes, or clearance fees, which are the recipient's responsibility and are not included in your order total.
What's your return policy? We accept returns or exchanges within 30 days of purchase, as long as the item is undamaged, unworn, in its original packaging, and not engraved or customized. Some items (like intimate/sanitary goods, hazardous materials, or flammable liquids/gasses) aren't eligible for return. You'll need your order confirmation or receipt to complete a return. To start a return or exchange, email support@sipandco.com with your order number and reason for the return.
Return shipping costs are the customer's responsibility, and we recommend trackable shipping or insurance for items over $75. Once we receive and inspect your return, we'll email you with the approval status, and approved refunds are issued to your original payment method (allow 2–3 business days for it to post).
All products come with a lifetime warranty: if an item arrives damaged, broken, or defective, we'll send a free replacement (note: warranty claims are replacement-only, not refunds). Damaged items must be reported within 48 hours of delivery to support@sipandco.com.
My package shows as delivered but I never received it. What do I do? Please file a claim directly with the shipping carrier using your tracking number, and reach out to us at support@sipandco.com so we can help however we can.
I entered the wrong shipping address — can you fix it? Once an order starts processing, we're unable to make changes, including address corrections, so please double check your address at checkout. If you notice an error immediately after placing your order, email support@sipandco.com right away and we'll do our best to help before it ships.
Will more characters/designs be released? Yes! Sip&Co regularly drops new limited-edition designs. Join our email list to be the first to know when new characters launch.
My cup arrived damaged — what do I do? Reach out to us at support@sipandco.com with a photo of the item and your order number as soon as possible, and we'll help sort it out. We rely on carrier tracking and delivery timestamps when reviewing damage claims, so the sooner you report it, the better.